LEGAL INFORMATION

Refund Policy

Learn about our refund eligibility, billing practices, and customer satisfaction commitment.

Last Updated: June 2026

Refund Policy

At VSJ.AI, we strive to provide a high-quality AI-powered website building experience. This Refund Policy explains when refunds may be granted and the conditions that apply to purchases made through our platform.

1. Digital Service Notice

VSJ.AI provides digital products and online services. Once access to premium features, website generation tools, templates, or other paid services has been granted, the service is considered delivered.

2. Free Plan Availability

We provide a free plan that allows users to evaluate the platform before purchasing. We strongly encourage users to test the platform before upgrading to a paid plan.

3. Refund Eligibility

Refund requests may be considered under the following circumstances:

  • Duplicate payments were made accidentally.
  • A billing error occurred on our side.
  • You were charged incorrectly.
  • A technical issue prevented access to purchased services and could not be resolved.

4. Non-Refundable Situations

Refunds generally will not be provided for:

  • Change of mind after purchase.
  • Failure to use the service.
  • Dissatisfaction with generated content after usage.
  • Lack of technical knowledge.
  • Custom domain or third-party service fees.
  • Services already delivered or substantially used.

5. Refund Request Period

Refund requests must be submitted within 7 days of the original purchase date.

Requests submitted after this period may not be eligible for review.

6. Review Process

Each refund request is reviewed individually.

We may request additional information to verify the purchase and investigate the issue before making a decision.

7. Processing Approved Refunds

If a refund is approved, the amount will be returned to the original payment method used for the purchase.

Processing times may vary depending on your payment provider and financial institution.

8. Subscription & Future Plans

If subscription-based plans are introduced in the future, cancellation will stop future billing but will not automatically entitle users to a refund for prior billing periods.

9. Abuse of Refund Policy

We reserve the right to deny refund requests where there is evidence of abuse, fraud, excessive usage, or attempts to exploit the platform.

10. Contact Us

If you believe you qualify for a refund or have questions about this policy, please contact us.

Policy Agreement

By purchasing or using VSJ.AI services, you acknowledge that you have read, understood, and agreed to this Refund Policy.